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Privacy Policy

Zenrg Finance (“us”, “we”, or “our”) operates https://www,zenrgfinance.com.au(the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

The Log Data section is for businesses that use analytics or tracking services in websites or apps, like Google Analytics. For the full disclosure section, https://www.google.com/analytics/terms/us.html

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of 01/10/2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

 

Privacy Disclosure Statement and Consent

We are collecting information about you, as applicable:

To source for you, or a company of which you are a director:

Consumer credit for personal, household, domestic or residential investment purposes;

Commercial credit for business purposes; or

Other services stated in this Privacy Disclosure Statement and Consent (Consent); or to support a guarantor application you will provide.

As your broker, we require the information we collect from you to assess your credit, or guarantor, application or the credit application of a company of which you are a director, source a suitable credit provider and any required insurances and to manage the application process, where required. If you do not provide the information sought we may be unable to process your application, or the company’s application, or we may be limited in the other services we can offer you or the company.

 

Your information – Collection and Disclosure

When we collect information from you in the credit or guarantor application process, we use that information in a number of ways to assess your application and, where appropriate, to source a suitable credit provider or lessor and/or insurance provider. We may, as appropriate:

Disclose your identification information to a consumer credit reporting service (‘Consumer CRS) and/or a commercial credit reporting service (‘Commercial CRS’), if you wish us to obtain a report on your behalf;

Use any information a credit reporting service provides in its report to assist us to preliminarily assess your credit or guarantor application;

Disclose your information to an insurer or insurers to source any insurances you wish to obtain; and

Disclose your information to a credit provider or credit providers to apply for finance on your behalf.

The information we obtain from you is used, subject to compliance with Australia’s privacy and credit reporting laws, only for the purposes listed in this Consent and is not disclosed to any other person except with your permission or as permitted, or required, by law.

 

Credit Providers

As part of providing our services to you, we may undertake tasks for a credit provider which are reasonably necessary to manage the application process. When doing so, we are acting as agent for the credit provider, with the same privacy law requirements applying to both of us.

We may submit your application to one or more credit providers. Those credit providers and their website addresses are set out in the Schedule 1 at the end of this document.

A credit provider, to whom we submit an application, may disclose information about you to, and collect information about you from, one or more Consumer CRS or Commercial CRS.

The website of each credit provider contains details of each Consumer CRS and Commercial CRS with which it deals and other details about information held about you, including whether that information may be held or disclosed overseas and, if so, in which countries. The websites also describe your key rights. These details may be described on the credit providers’ websites as ‘notifiable matters’, ‘privacy policy’, ‘credit reporting policy’ or ‘privacy disclosure statement and consent’, or similar.

For each Consumer CRS a credit provider uses the website details will include the following specific information:

That the CRS may include information the credit provider discloses about you to other credit providers to assess your credit worthiness.

That, if you become overdue in making consumer credit payments or you commit a serious credit infringement, the credit provider may disclose that information to the Service.

How you can obtain the credit provider’s and/or the Service’s policies about managing your information.

Your right to access and/or correct information held about you and to complain about conduct that may breach the privacy and credit reporting laws.

Your right to request a CRS not to undertake pre-screening for purposes of direct marketing by a credit provider.

Your right to request a CRS not to release information about you if you believe you are a victim of fraud.

This detail will also be included by the credit provider who approves your application in the privacy disclosure statement and consent document it will provide to you.

 

Each credit provider website includes information on how to contact it and how to obtain a copy of its privacy documents in a form that suits you (e.g. hardcopy or email).

 

Your rights

You have the right to ask:

Us to provide you with all the information we hold about you.

Us to correct the information we hold if it is incorrect.

Us for copies of our privacy policy and this document, in a form that suits you (e.g. hardcopy or email).

A Consumer CRS not to use your information for direct marketing assessment purposes, including pre-screening.

A credit reporting service to provide you with a copy of any information it holds about you.

You can gain access to the information we hold about you by contacting our Privacy Officer at the address above or by telephone on (02) 9891 3269 or email at info@zenrgfinance.com.au. In some cases an administration fee may be charged to cover the cost of providing the information. Our Privacy Policy is available on our website at www.zenrgfinance.com.au or we will provide you with a copy if you ask us.

Schedule 2 at the end of this document sets out the contact details for each credit reporting service.

 

Disclosure and Consent

By signing below, you agree we may:

Use your information:

To assess your consumer or commercial credit and/or guarantee application and/or to assess a credit application by a company of which you are a director

To source any finances you require

To source any insurances you require

As the law authorises or requires;

Disclose to, and obtain from, any prospective credit provider or insurer, information about you that is reasonably necessary to obtain the finance and insurances you require;

Obtain from, and disclose to, any third party, information about you, the applicant(s) or guarantor(s) that is reasonably necessary to assist you obtain the finance and insurances required;

Provide your information, including your credit report(s), to one or more of the credit providers specified in Schedule 1 at the end of this document so they can assess your application, or the application of a company of which you are a director, or your suitability as a guarantor

Provide information about you to a guarantor, or prospective guarantor;

Provide you, or the company of which you are a director, with offers or information of other goods or services we, or any of our associated entities, may be able to provide to you or the company, unless you tell us not to;

Disclose your information to the extent permitted by law to other organisations that provide us with services, such as contractors, agents, printers, mail houses, lawyers, document custodians, securitisers and computer systems consultants or providers, so they can perform those services for us; and

Disclose your information to any other organisation that may wish to acquire, or has acquired, an interest in our business or any rights under your contract with us, or the contract with us of a company of which you are a director.

You also agree and consent to, as appropriate:

A Consumer CRS disclosing information to one or more credit providers specified in Schedule 1 at the end of this document for the purpose of assessing your application for consumer or commercial credit or your guarantor application, and/or assessing a credit application by a company of which you are a director

When you are a prospective guarantor, a credit provider using that information to assess your suitability as a guarantor.

A credit provider disclosing your information (including information obtained by it from a Consumer CRS) to a guarantor, or a prospective guarantor.

A credit provider disclosing to another credit provider, to your agent, such as us as your broker, or to a servicer, for a particular purpose, information it holds about you

 

Extended Effectiveness for Commercial Credit

Your agreement and consent to the disclosures and consents in this document will be effective for a period of 12 months, but only in relation to commercial credit. Your agreement to this ceases when you either withdraw it by contacting us using our details above or 12 months after you sign below, whichever first occurs. This will allow us to continue to provide our services to you without the need to ask you to sign a new privacy statement and consent each time you require commercial credit within a 12 month period. The extended effectiveness does not apply in relation to consumer credit.

Where the applicant, or guarantor, is a company of which you are a director, you consent to the disclosure and use of your information, in addition to the company’s information, in each of the ways specified in this document.

 

Authorisation

By signing this document, you authorise us to make a request on your behalf to obtain information about you from one or more credit reporting service(s) and credit provider(s). That information will assist us in providing our services to you.

If you have any questions about this Privacy Policy, please contact us.

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“We’d like to thank ZENRG Finance for managing our investment loan and helping us realising our goals. We came across one of the consultants via a mutual friend were fascinated by his extensive knowledge of the mortgage industry and the company’s dedication to helping less fortunate people through the community program.
Since then, we’ve refinanced our loan, re-valued our property and recently obtained a line of credit to purchase another investment property. The personalised service and effort putting into our case and the constant prompt communication from start to finish was impeccable. Our consultant was always happy to answer any questions we had. Thank you for helping us reach our goals. We wholeheartedly recommend ZENRG Finance to others!”

Adrian & Anastasia Yudianto
Sydney